Terms and conditions

Credit card payments in favor of Marcello Amadori are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Purchase of a service from “Bologna bike tour” implies acceptance of the following terms and conditions.

Cancellation - If a service is cancelled less than one day (24 hours) before the scheduled departure time, 100% of the price must be paid. If a service is cancelled more than one day (24 hours) before the scheduled departure time, the price will be totally refunded except for the following:

1) Expenses related to the service that have already been made for the client will not be refunded

2) Bank charges related to the payment of the service will not be refunded.

Force Majeure - “Bologna bike tour”, its agents, representatives and contractors are not liable and will not provide refunds for any events which are caused as a result of acts of God or Governments, war hostilities, political unrest, riots, civil strife, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

In case of force majeure, “Bologna bike tour” reserves the right (but makes no guarantees) to offer substitute services that it judges may be an adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted, no refunds will be made.

Responsibility - “Bologna bike tour” provides simple touristical services that are never associated to a “travel package”. When services provided by “Bologna bike tour” are offered and bought as part of a tour package offered by a travel agent / tour operator company, the respnsability of all those services belonging to this travel package are to be considered entirely under the responsibility of the travel agent /tour operator itself.

“Bologna bike tour” shall not become liable for any personal injury, property damage, accident, delay, inconvenience or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the participants to all the activities related to the service provided.

Delays and no-shows - Upon confirmation of your service, you will receive a voucher specifying the details of the service as well as contact information for “Bologna bike tour”. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled meeting time, it is your responsibility to call all the provided phone numbers until you'll get to inform by a phone conversation your delay or impossibility to honour the scheduled apointment. Whenever possible we will do our best to reschedule your meeting time or in alternative to offer a different service that we consider of the same value with no extra cost, however it may happen that a re-schedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time within one hour, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.

Notice of Non-Receipt of Service Vouchers - If the voucher for the service you reserved have not arrived prior to your departure date, it is your responsibility to contact “Bologna bike tour” at least one full business day before the apointment so that the necessary information can be resent. Failure to contact us to allow re-sending may result in loss of your reservation and/or tickets for which we will not be responsible.

Reviewing Voucher Information - While “Bologna bike tour” takes the utmost care in making sure the information on your travel vouchers is complete and accurate, it is your responsibility to carefully read and review vouchers immediately after receiving them. Failure to contact us in time to allow for the correction and re-sending of vouchers could result in the loss or cancellation of your service listed on the voucher for which we will not be responsible, and in such case no refunds will be possible.

Service changes - While we make our best to accommodate all client needs, Major changes requested by the client to “Bologna bike tour” after the voucher has been finalized and sent to the client, may incur a modification charge of up to 100% of the cost of the service itself. Minor changes to the services may not incur additional cost. Changes to the voucher that arise from an error made by “Bologna bike tour” will never generate any additional cost.